Last Updated: 21/12/2023

Welcome to Heroez Shop, owned and operated by ZEROEHLAB. These Terms of Service ("Terms") govern your use of the Heroez Shop website (the "Site") and the purchase of merchandise and digital passes ("Products") from Heroez Shop. By accessing or using the Site and purchasing Products, you agree to comply with and be bound by these Terms.

1. Acceptance of Terms

By accessing or using Heroez Shop, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with these Terms, please do not use the Site.

2. Products and Purchases

(a) Merchandise: Heroez Shop offers a variety of esports merchandise, including but not limited to t-shirts, sweatshirts, and team jerseys ("Merchandise").

(b) Digital Pass: In addition to Merchandise, Heroez Shop offers a digital pass providing exclusive rights within the team management. By purchasing the digital pass, you acknowledge and agree to the terms specific to the digital pass, outlined separately.

(c) Payment: You agree to provide accurate and current payment information for all purchases made on the Site. Prices are subject to change without notice.

(d) Shipping: Delivery times and costs for physical merchandise will be outlined during the checkout process.

3. Digital Pass Terms

(a) Exclusive Rights: The digital pass grants you exclusive rights within the management of Heroez esports team, as outlined in a separate agreement specific to the digital pass.

(b) Non-Transferable: The digital pass is non-transferable and may only be used by the individual named during the purchase.

4. Intellectual Property

(a) Trademarks: All trademarks, logos, and service marks ("Marks") displayed on the Site are the property of ZEROEHLAB or their respective owners. You are not permitted to use these Marks without the prior written consent of ZEROEHLAB or the respective owner.

(b) Copyright: All content on the Site, including but not limited to text, graphics, logos, images, and audio clips, is the property of ZEROEHLAB or its content suppliers and is protected by international copyright laws.

5. Limitation of Liability

To the fullest extent permitted by law, ZEROEHLAB shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of the Site or the purchase of Products.

6. Governing Law

These Terms shall be governed by and construed in accordance with the laws of France, without regard to its conflict of law principles.

7. Changes to Terms

ZEROEHLAB reserves the right to modify or revise these Terms at any time. Your continued use of the Site following the posting of changes constitutes your acceptance of such changes.

If you have any questions or concerns about these Terms, please contact us at contact@heroez.gg. 

Thank you for shopping at Heroez Shop!

Last Updated: 21/12/2023

Our Return and Refund Policy outlines the terms and conditions for returns and refunds of our products. By using the Heroez Shop website (the "Site") and purchasing our products, you agree to the terms described in this Return and Refund Policy.

1. Returns and Exchanges

(a) Eligibility: We accept returns and exchanges within 7 days after the reception date. To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as received. Personalized items cannot be exchanged.

(b) Digital Passes: Digital passes are non-returnable and non-refundable, except as otherwise specified in the terms specific to the digital pass.

2. Initiating a Return or Exchange

(a) Contact Support: To initiate a return or exchange, please contact our support team at contact@heroez.gg. Provide your order number and details about the item you wish to return or exchange.

(b) Authorization: Our support team will provide instructions and, if eligible, issue a return authorization.

3. Shipping the Return

(a) Return Address: Ship the item to the address provided by our support team. Include the return authorization number on the package.

(b) Return Shipping Costs: Customers are responsible for return shipping costs unless the return is due to an error on our part.

4. Refund Process

(a) Refund Method: Refunds will be issued to the original payment method used during the purchase.

(b) Processing Time: Refunds are typically processed within 20 business days after receiving the returned item. The time for the refund to reflect in your account may vary based on your financial institution.

5. Defective or Damaged Items

(a) Inspection: If you receive a defective or damaged item, please contact our support team immediately. Provide photos of the item and its packaging for our inspection.

(b) Replacement or Refund: We will offer a replacement for defective or damaged items when possible. If a replacement is not available, a refund will be issued.

6. Non-Refundable Items

(a) Gift Cards: Gift cards are non-refundable.

(b) Final Sale Items: Items marked as final sale are non-refundable.

c) Personalized items cannot be refunded. 

7. Changes to Return and Refund Policy

We may update this Return and Refund Policy to reflect changes in our return and refund processes or for other operational reasons. We encourage you to review this policy periodically.

8. Contact Us

If you have any questions or concerns about our Return and Refund Policy, please contact us at contact@heroez.gg.

Thank you for shopping with Heroez Shop!

Last Updated: 21/12/2023

Our Shipping Policy outlines the terms and conditions for the shipping of our products. By using the Heroez Shop website (the "Site") and purchasing our products, you agree to the terms described in this Shipping Policy.

1. Order Processing Time

(a) Processing Time: Orders are typically processed within 30 business days for in-stock products and 65 business days for pre-order products. Processing time may vary based on product availability and order volume.

(b) Digital Pass Delivery: Digital passes will be delivered electronically to the email address associated with your account upon completion of the purchase.

2. Shipping Methods and Rates

(a) Shipping Methods: We offer standard and expedited shipping options. The available methods and rates will be displayed during the checkout process.

(b) Delivery Times: Delivery times vary based on the selected shipping method and the destination. Estimated delivery times will be provided during the checkout process.

3. International Shipping

(a) International Orders: We ship to select international destinations. International shipping rates and delivery times will be provided during the checkout process.

(b) Customs and Duties: International customers are responsible for any customs duties, taxes, or fees imposed by their country's customs authorities.

4. Order Tracking

(a) Tracking Information: Once your order is shipped, you will receive an email with tracking information, if applicable. You can track your order's progress using the provided tracking number.

5. Shipping Address

(a) Accurate Information: Please ensure that your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

(b) Address Changes: Address changes can only be made before the order is shipped. Contact our support team (contact@heroez.gg) promptly if you need to update your shipping address.

6. Lost or Delayed Shipments

(a) Lost Shipments: In the rare event that a shipment is lost in transit, we will work with the shipping carrier to investigate and resolve the issue.

(b) Delayed Shipments: Delays in shipping may occur due to unforeseen circumstances. We will make our best efforts to inform you of any significant delays.

7. Changes to Shipping Policy

We may update this Shipping Policy to reflect changes in our shipping processes or for other operational reasons. We encourage you to review this Shipping Policy periodically.

8. Contact Us

If you have any questions or concerns about our Shipping Policy, please contact us at contact@heroez.gg. 

Thank you for shopping with Heroez Shop!

Last Updated: 21/12/2023

Heroez Shop, operated by ZEROEHLAB, is committed to protecting your privacy. This Privacy Policy outlines the types of personal information we collect, how we use it, and the choices you have regarding your information. By using the Heroez Shop website (the "Site") and purchasing our products, you consent to the practices described in this Privacy Policy.

1. Information We Collect

(a) Personal Information: When you make a purchase on our Site, we collect personal information such as your name, email address, size, shipping address, and payment details.

(b) Account Information: If you create an account on our Site, we collect information such as your username and password.

(c) Digital Pass Information: If you purchase a digital pass, additional information may be collected as outlined in the terms specific to the digital pass.

2. How We Use Your Information

(a) Order Fulfillment: We use your personal information to process and fulfill your orders, including shipping and payment processing.

(b) Account Management: If you create an account, we use your account information to manage and maintain your account.

(c) Digital Pass Management: For users who purchase digital passes, we use the information as specified in the terms specific to the digital pass.

(d) Communication: We may use your contact information to communicate with you about your orders, account, and promotions, as well as respond to your inquiries.

3. Information Sharing

(a) Third-Party Service Providers: We may share your information with third-party service providers who assist us in operating our Site, processing payments, and delivering products.

(b) Legal Compliance: We may disclose your information if required by law or to protect our rights, property, or safety.

4. Your Choices

(a) Account Information: You can review and update your account information by logging into your account on the Site.

(b) Marketing Communications: You can opt-out of receiving marketing communications from us by following the instructions in the communication.

5. Security

We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure. Therefore, while we strive to protect your information, we cannot guarantee its absolute security.

6. Changes to Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this Privacy Policy periodically.

7. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at contact@heroez.gg

Thank you for trusting Heroez Shop with your information!

Last Updated: 20/12/2023

Our Support Policy outlines the terms and conditions for receiving customer support for our products and services. By using the Heroez Shop website (the "Site") and our products, you agree to the terms described in this Support Policy.

1. Customer Support Channels

(a) Contact Methods: For support inquiries, you may contact our support team through the following channels:

Email: contact@heroez.gg

Discord: https://discord.gg/vbscC4qYep

(b) Response Time: We strive to respond to support inquiries within 2 business days/hours. Response times may vary based on the volume of inquiries.

2. Types of Support

(a) Product Assistance: Our support team is available to assist you with inquiries related to our products, including order status, product information, and technical issues.

(b) Digital Pass Support: For users with digital passes, our support team can provide assistance as outlined in the terms specific to the digital pass.

(c) General Inquiries: We welcome general inquiries about Heroez Shop, our products, and related topics.

3. Exclusions from Support

(a) Third-Party Products: We are unable to provide support for products or services not directly purchased from Heroez Shop.

(b) Abuse: Any abusive or inappropriate behavior towards our support team will result in termination of support.

4. How to Request Support

(a) Provide Information: To expedite the support process, please provide detailed information about your inquiry, including order numbers, product details, and a clear description of the issue.

(b) Verification: In certain cases, we may request additional information to verify your identity and ensure the security of your account.

5. Resolution and Refunds

(a) Issue Resolution: Our support team will work diligently to resolve your inquiries and issues in a timely manner.

(b) Refunds: Refund requests will be processed in accordance with our Refund Policy, available on the Site.

6. Changes to Support Policy

We may update this Support Policy to reflect changes in our support processes or for other operational reasons. We encourage you to review this Support Policy periodically.

7. Contact Us

If you have any questions or concerns about our Support Policy, please contact us at contact@heroez.gg.

Thank you for choosing Heroez Shop!